1. General Terms

Welcome to Zline Austin Limousine. These Terms and Conditions govern your use of our website and private chauffeured transportation services in Austin, Texas, and surrounding areas. By requesting a quote, making a reservation, or using our transportation services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Reservations and Booking

All reservations are subject to vehicle availability and confirmation by Zline Austin Limousine. We recommend making reservations in advance, particularly for airport transportation, weddings, corporate travel, special events, and group transportation.

Reservation Information: Customers are responsible for providing accurate information, including passenger count, luggage, pick-up and drop-off locations, date, time, service type, and requested vehicle.
Confirmation: A reservation is considered confirmed only after it has been reviewed and confirmed by Zline Austin Limousine.
Changes: Any changes to an existing reservation are subject to availability and may affect the quoted or final price.

3. Rates, Quotes, and Payment

Rates and quotes are based on the information provided at the time of booking. The final price may vary depending on the actual trip details, route, additional stops, waiting time, special requests, vehicle selection, or changes made to the reservation.

Quotes: Online or phone quotes are estimates unless otherwise stated and confirmed by Zline Austin Limousine.
Payment: Payment may be required in advance or according to the terms provided during the reservation process.
Additional Charges: Additional services, waiting time, extra stops, special requests, or other applicable charges may be added to the final amount.

4. Cancellation and No-Show Policy

Cancellation policies may vary depending on the type of reservation, vehicle selected, event, and amount of advance notice provided. Customers should contact Zline Austin Limousine as soon as possible when a reservation needs to be cancelled or changed.

Cancellation: Cancellation fees may apply depending on the reservation and the amount of notice provided.
No-Show: If a passenger fails to appear at the designated pick-up location without contacting our team, the reservation may be treated as a no-show and may be subject to the full applicable fare.
Special Events: Reservations involving weddings, special events, large groups, or specialty vehicles may be subject to different cancellation requirements.

5. Pick-Up and Waiting Time

Passengers are responsible for being ready at the scheduled pick-up location and time. Our chauffeurs will make reasonable efforts to locate and contact passengers when necessary.

For airport transportation, flight information should be provided accurately whenever requested. Flight delays and changes may affect the scheduled service and should be communicated to our team as soon as possible.

Additional waiting time beyond any included waiting period may result in additional charges.

6. Passenger Conduct and Vehicle Rules

For the safety and comfort of our passengers and chauffeurs, all passengers are expected to:

Respect: Treat chauffeurs, staff, and other passengers with courtesy and respect.
Vehicle Care: Keep the vehicle clean and avoid any behavior that could cause damage to the vehicle or its equipment.
Safety: Follow applicable traffic and safety laws and comply with reasonable instructions from the chauffeur.
Prohibited Conduct: Zline Austin Limousine reserves the right to discontinue service when passenger conduct creates a safety risk, threatens the chauffeur or other passengers, or causes significant damage to the vehicle.

Smoking and vaping are strictly prohibited in all Zline Austin Limousine vehicles.

7. Passenger and Luggage Capacity

Customers are responsible for providing accurate passenger and luggage information when making a reservation. Each vehicle has specific passenger and luggage capacity limits.

If the number of passengers or luggage exceeds the safe or legal capacity of the reserved vehicle, Zline Austin Limousine may require an alternative vehicle or additional transportation. Any additional cost resulting from inaccurate booking information may be the responsibility of the customer.

8. Airport Transportation

For airport transportation, customers should provide accurate flight information whenever possible. Flight delays, cancellations, diversions, or schedule changes should be communicated to Zline Austin Limousine as soon as possible.

Airport pick-up procedures and applicable waiting periods may vary depending on the airport and type of service. Customers are responsible for following any meeting instructions provided by our dispatch team or chauffeur.

9. Lost and Found

Passengers are responsible for their personal belongings. Zline Austin Limousine is not responsible for items that are lost, forgotten, damaged, or left unattended in a vehicle.

If you believe you have left an item in one of our vehicles, please contact us as soon as possible and provide details about the item and trip so that we can assist with locating it.

10. Service Delays and Unforeseen Circumstances

Zline Austin Limousine will make reasonable efforts to provide transportation at the scheduled time. However, we are not responsible for delays caused by circumstances beyond our reasonable control, including traffic, severe weather, road closures, accidents, vehicle emergencies, airport conditions, or other unforeseen events.

When circumstances affect a scheduled reservation, we will make reasonable efforts to communicate with the customer and provide an appropriate alternative when possible.

11. Liability

Zline Austin Limousine maintains the required licensing and insurance applicable to its transportation operations. To the extent permitted by applicable law, Zline Austin Limousine's liability is limited to the services provided and does not extend to indirect, incidental, or consequential losses arising from delays, service interruptions, lost belongings, or circumstances beyond our reasonable control.

12. Website and Service Information

Information presented on this website, including vehicle descriptions, service descriptions, photographs, availability, and pricing information, is provided for general informational purposes and may be updated or changed without prior notice.

Vehicle availability may vary, and Zline Austin Limousine may substitute a comparable vehicle when necessary due to availability, maintenance, or unforeseen circumstances.

13. Changes to These Terms

Zline Austin Limousine reserves the right to update or modify these Terms and Conditions when necessary. Updated terms will be posted on this page and will apply to future use of our website and services.

14. Contact Us

If you have questions regarding these Terms and Conditions, reservations, cancellations, or our transportation services, please contact Zline Austin Limousine.

Phone: (512) 436-4171
Email: info@zlinelimousine.net
Service Area: Austin, Texas and surrounding areas